- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
what our customers say
Car became disabled out in Rockaway so Geico Roadside Assistance picked me up. They recommended Dependable which thankfully was the perfect call. They took me in and got right to work on emergency repairs. Super convenient for anyone living in or near Ridgewood and the staff was super friendly and consistent with repair updates. Looking forward to coming back, hopefully next time with an appointment and not a breakdown!
I went to Dependable to have my alternator replaced after another mechanic had given me a cheap part three months before. Jose and his team were super fast with the job. They kept me informed and updated about the car, and worked with me regarding the manufacturer warranty for the alternator. The price was also super reasonable. I would definitely work with them again.
